Shipping policy
Shipping Policy
At Kappas, we are committed to delivering your orders quickly and securely across the United Kingdom.
UK Shipping Information
- We offer nationwide shipping across the UK
- Orders are processed within 1–2 working days
- Delivery typically takes 2–5 working days after dispatch
Shipping Charges
- Standard shipping charges are calculated at checkout
- Free UK shipping may be available during promotions or special offers
Order Processing Time
- Orders are processed Monday to Saturday
- Orders placed on Sundays or public holidays will be processed the next working day
- You will receive a confirmation email once your order is dispatched
Tracking Your Order
- All orders are shipped with a tracking number
- Tracking details will be sent via email after dispatch
Delivery Delays
While we aim to deliver on time, delays may occur due to:
- Courier issues
- Weather conditions
- High demand periods
Kappas is not responsible for delays beyond our control.
Incorrect Address
- Please ensure your shipping details are correct at checkout
- We are not responsible for orders delivered to incorrect addresses provided by customers
Lost or Missing Parcels
- If your order has not arrived within the expected timeframe, contact us
- We will assist in tracking your parcel
- Claims for lost items must be made within 7 days of the expected delivery date
International Shipping
- Currently, we primarily ship within the UK
- For international orders, please contact us before placing your order
Contact Us
For any shipping-related queries:
Email: kappasuk@gmail.com