Refund policy
Return & Refund Policy
At Kappas, we are committed to providing premium men’s clothing with complete customer satisfaction. This Return and Refund Policy (UK) explains your rights and our process for returns, refunds, and exchanges.
14-Day Return Policy (UK Customers)
We offer a 14-day return period from the date you receive your order.
To be eligible for a return:
- Items must be unused, unworn, and unwashed
- Must be in original packaging with tags attached
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items (unless faulty)
- Customized or altered clothing
- Items not in original condition
Refund Policy UK
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 5–7 working days
- Refunds are issued to your original payment method
Note: Original shipping charges are non-refundable.
Exchange Policy
We only offer exchanges for:
- Defective or damaged items
- Wrong item received
For size exchanges, please contact us to check availability before returning.
Return Shipping (UK)
- Customers are responsible for return shipping costs
- We recommend using a tracked and insured service
- Kappas is not responsible for lost returns
Faulty, Damaged, or Incorrect Items
If you receive a faulty or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos as proof
- We will arrange a replacement or full refund, including return shipping
How to Start a Return
To initiate a return, contact our support team:
Email: kappasuk@gmail.com
Please include:
- Order number
- Reason for return
- Supporting images (if applicable)
Why Shop with Kappas UK?
- Premium quality men’s wear
- Trusted UK service
- Easy returns & transparent refund policy